





PROJECT AAA Kiosk System (B2C). OBJECTIVE Design a modern and visually appealing self-service kiosk system that embodies the AAA brand and delivers a seamless customer experience. The kiosk is intelligently engineered to handle a wide range of frequent and common transactions without the need for any assistance, empowering customers to independently access the services they require. With a sleek and modern design, the self-service kiosk is strategically placed in high-traffic areas, ensuring maximum visibility and convenience for customers. The kiosk's interface is intuitively designed, featuring a user-friendly touch screen display with clear instructions and intuitive navigation, allowing customers to effortlessly complete transactions. The fully branded self-service kiosk system integrates seamlessly with AAA's existing technology infrastructure, providing real-time access to customer data and transaction records. This integration enables personalized service recommendations, tailored promotions, and a streamlined user experience. To enhance security and privacy, the kiosk is equipped with advanced authentication measures such as biometric identification and secure payment processing. These features instill trust in customers, assuring them that their personal information and transactions are safeguarded. By offloading routine tasks from onsite employees, the self-service kiosk frees up their time and enables them to focus on delivering exceptional customer service. AAA employees can now dedicate their expertise to addressing complex inquiries, providing personalized recommendations, and offering a higher level of support to customers. The self-service kiosk system also includes comprehensive monitoring and reporting capabilities. It allows AAA to track kiosk usage, analyze customer behavior, and gather valuable insights to optimize service offerings and improve overall operational efficiency PERSONA(S) Customers who are members of AAA. INDUSTRY Services PROCESS Assessment + Exploration + Design + Production + Deployment. DELIVERABLES Wires, High-Fidelities, BuildKit (specs). TEAM UX + UI + Research + Front-end Developer + Information Architect + PM ROLE Design leadership and execution.